Returns Policy


Returns & Exchanges FAQs


What are my return/exchange options?

  • ILOVELY's online returns portal can only be used to exchange items purchased online at www.ilovelycollection.com for a different size only.
  • You will be responsible for covering the shipping costs to return your item(s).
  • For exchanges, items must be sent back within 30 days of the delivery date. A new label can be created if the first one has expired
  • Items must be unworn, unwashed, and have original tags attached.
  • All items are considered Final Sale and cannot be returned for online store credit.
  • ILOVELY is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

You can exchange the items purchased online:

Return by Mail

  1. Self-service online exchanges
  2. Use your own shipping label or preferred carrier

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  1. Return by Mail
  2. Self-service online returns/exchanges
  3. Click "Start an Exchange or Return" above
  4. Use your order number or log-in to select the items you want to return
  5. Review and submit
  6. Print the return label, attach it to the package and drop it off at your local carrier
  7. Use your own shipping label/preferred carrier.

Packages will be shipped at your expense. Be sure to keep a record of your tracking information.

Return/Exchange Restrictions

  • Items with tags removed.
  • Items that were previously exchanged cannot be exchanged a second time.

I've submitted my exchange online. What happens next?

Your exchange request will be processed within 2 business days of receiving your package. You'll get an email confirmation when we've mailed out a new item.

If you're exchanging an item, keep in mind availability for your desired exchange may differ at the time of processing. If something is no longer available, a customer representative will contact you to select a new item.

Can I use one label for multiple packages in the same return?

No, you'll need to use a different shipping label for each package. Make sure the returned items in each package are represented on the return form.

Is there a shipping charge for returning an order?

If you're using our pre-paid label, $4.99 will be charged. A representative will call to collect the difference.

How do I track my return?

If you've submitted your return request online, you can find your tracking information on the Order Status page.

How do I return or exchange a gift?

In order to return\exchange a gift online, you'll need the last name of the person who ordered the gift, as well as the order number on the packing slip.

What happens if I want to exchange for a different priced item?

If your exchanged item costs more than the original item, a customer service representative will call to collect the additional amount. If your exchanged item costs less than your original item, a refund will be sent to the original payment method.

What if I can't access my order online but want to make a return/exchange?

Having trouble? Contact Customer Service at (844) 517-5525 for help.

How do I find my order number?

Your order number can be found in the order confirmation email, or on the packing slip attached to the package originally shipped to you.

When will my refund be credited back to me?

Please allow 14 business days after your return/exchange has been processed. It may take additional time before your refund appears in your bank account.